Refund policy

At Veylora, we want you to be satisfied with your purchase. If you’re not completely satisfied with your order, we’re here to help. 

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be in the original packaging, when applicable

• Not be damaged due to misuse, improper handling, or normal wear and tear

To request a return, please contact us at veylora483@gmail.com with your order number and a description of the issue. Photos may be requested for damaged or defective items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging.

We will review your request and, if approved, provide a replacement or refund.